Last updated: 20 October 2026
This policy explains in plain language what DroppXAI stores, why, and for how long. It covers two things: the website where you buy a bot, and the Telegram bots we run for our customers.
DroppXAI is run by Steve Sæbøe Gjefsen, Norway. Contact: support@droppxai.com.
If you bought through a partner shop (for example NoMaD Wolf Clan), DroppXAI still runs the service and this policy applies.
We use this to create and run your bot, to send you order and renewal emails, to answer support requests, and to keep the accounts the law requires.
If you join the waitlist instead of ordering, we store what you enter on the waitlist form (project name, Telegram username, email, plan interest, community size, launch date and any notes) and the IP address it was sent from, so we can contact you before launch and protect against spam. We use it only for that.
| Data | Why | How long |
|---|---|---|
| Group messages | So the AI understands the conversation, and for moderation and reports | 36 hours (30 days in partner groups with other projects) |
| Moderation records (warnings, mutes, bans) | So admins can see and undo actions | 10 days, or as long as a ban or mute is still active |
| Captcha records | To check new members | 5 days |
| New member joins | Probation and anti-spam | 7 days |
| Questions the bot could not answer | The knowledge gaps report for the team | 30 days |
| Telegram user ids and names | Moderation and anti-impersonation | With the records above |
| Settings and project info the team uploads | To run the bot | While the subscription runs, see section 5 |
Investigations. If we suspect a bot is used for scams, rug pulls or other illegal activity, or receive a valid legal request, DroppXAI may read the stored chat history of that bot's groups, only for that purpose. Every such access is logged with a reason. We never read chats for any other reason.
To protect communities, DroppXAI bots share a one-way code of the Telegram account id of accounts caught scamming, with the reason, between DroppXAI-protected groups. To review these cases fairly, DroppXAI keeps the account's name, username and the message that got it caught for 30 days, visible only to DroppXAI's operator. Group admins can undo any block, and DroppXAI reviews disputes. Codes expire after 180 days. Links and contract addresses are only added to the shared scam list after a manual check by DroppXAI.
Universe postcards: the text of a postcard, the sending and receiving community and the payment are stored for 12 months for bookkeeping and abuse checks.
We never sell data, and we do not use it for advertising.
When a bot pauses after its subscription ends, its chat history is deleted. Its settings are kept for 12 months so it can be renewed with everything as it was, and then deleted. A project can ask us to delete everything earlier.
Order records are kept as long as Norwegian bookkeeping law requires (normally 5 years). IP addresses from orders and the waitlist are deleted after 90 days.
You can ask to see the data we have about you, to correct it, to delete it, to get a copy of it, or object to how we use it. Write to support@droppxai.com. We answer within 30 days.
If you are a member of a community that uses one of our bots, you can also ask that project's team, since they decide how the bot is used in their group.
If you think we handle your data wrongly, you can complain to Datatilsynet, the Norwegian Data Protection Authority (datatilsynet.no).
We may update this policy. The date at the top shows the latest version. Important changes are announced on the website before they apply.