Refund Policy

Last updated: 13 October 2026

We want you to be happy with your bot. Because payments are in crypto and the service starts right away, refunds are limited, but we always look at your case.

Your right to withdraw (consumers)

If you buy as a consumer (a private person, not a business), EU and Norwegian law give you a 14-day right of withdrawal for online purchases. You can withdraw within 14 days of placing your order, for any reason.

Your bot is a digital service that starts right after payment, at your request. If you withdraw within the 14 days after the service has started, you still get money back for the part you have not used. We work it out pro rata:

days used ÷ days in the paid period (1 month = 30 days, 3 months = 90 days, 12 months = 365 days) × amount paid.

That used share is what you pay for the time the service was available to you; the rest is refunded. AI answers you have already used, and any extra AI answers or top-ups you have already used, count as delivered and are not refunded. If you bought a top-up, you get back only the unused part.

Businesses (anyone buying as a company or project) do not have a right of withdrawal.

How to withdraw

Email support@droppxai.com within the 14 days with your order number. A clear message saying you want to withdraw is enough. You can also use the standard withdrawal form below, but you do not have to.

Refund timing and method

We refund within 14 days of receiving your withdrawal notice. The refund goes to the wallet or method you paid from, in the same cryptocurrency and network where possible. Network fees for the refund are deducted.

Standard withdrawal form (angrerettsskjema)

You may use this official standard form if you want to withdraw, but it is not required.

Angreskjema

(Dette skjemaet fylles ut og returneres bare dersom du ønsker å gå fra avtalen.)

Til:

Steve Gjefsen, Ådalsvegen 259, 3522 Bjoneroa, Norway, support@droppxai.com

Jeg/vi (*) underretter herved om at jeg/vi (*) ønsker å gå fra min/vår (*) avtale om kjøp av følgende varer (*)/levering av følgende tjenester (*)

  • Bestilt den (*)/mottatt den (*):
  • Forbrukerens navn:
  • Forbrukerens adresse:
  • Forbrukerens underskrift (bare hvis skjemaet meddeles på papir):
  • Dato:

(*) Stryk det som ikke passer.

Download the official form (PDF)

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Steve Gjefsen, Ådalsvegen 259, 3522 Bjoneroa, Norway, support@droppxai.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

When you get a refund

Situation What we do
You paid, but we could not deliver a working bot within 7 days Full refund
You paid twice for the same order by mistake The extra payment back
You paid more than the invoice amount The difference back (if more than $5)
A plan feature you paid for stops working for more than 7 days in a row because of us Extra free time on your subscription, or a partial refund for that time

When there is no refund

This does not limit a consumer's 14-day right of withdrawal described above.

How refunds are paid

Refunds are paid in the same cryptocurrency and network you paid with, to an address you give us, at the USD amount of your order. Network fees for the refund are deducted. We never ask for private keys or seed phrases.

How to ask

Write to support@droppxai.com within 14 days of the payment, with your order number and what went wrong. We answer within 3 working days.